General
1. Where do you ship from?
Our warehouse is located in Virginia.
2. Do you ship to PO Boxes?
Yes we do!
3. Do you ship to international addresses?
We have shipped internationally, but do so on a case by case basis. Please contact us with questions about a specific country.
4. I want to refund my purchase, what do I do?
Please contact us via Email: contact@czapparel.com or via our Contact Us form. Please ensure you have your order number and SKU number for item(s) returning.
Discounts
1. What is a discount or promotional code?
A discount or promotional code discounts the price on a single item or an entire purchase. The discount reflects as a percentage off, waiver of shipping or as a specific dollar amount.
Coupons, promotional codes, and special shipping offers may not always apply to orders shipped to Alaska, Hawaii, U.S. Territories and Canada at this time.
Please contact customer service regarding the Terms and Conditions of the coupon.
2. Why isn't my coupon/ discount code working?
Make sure you enter it correctly on the checkout page.
- Have you confirmed the Terms and Conditions for product exclusions and expiration date/time towards the bottom of the email or flyer?
- Is the product already on sale for a higher percentage off?
- Your coupon may have expired or may have already been used on a previous order.
- Only one discount applies per order
- Only one discount applies per household.
- Shipping coupons apply to the lower 48 states destinations only.
- Some coupons apply only to a specific product or exclude specific products.
- Coupons may require a minimum purchase or impose a maximum savings.
- Coupons do not apply toward Gift Card purchases.